Returns & Exchanges
We want you to feel confident when purchasing from Zeelandscape. Please review the following information before requesting a return or exchange.
Return Request
If you need to return an item, contact our team as soon as possible after receiving your order. Please provide your order details and explain the reason for the return.
Eligible Products
Return or exchange eligibility depends on the product condition, product type, and reason for the request. Some items may not be eligible because of their nature, size, installation, or use.
Return Timeframe
Return requests must be submitted within the return period confirmed by Zeelandscape. Please contact us before sending any product back, as unauthorized returns may not be accepted.
Product Condition
Products requested for return should generally be unused, clean, complete, and in their original condition and packaging where possible. Products damaged through misuse may not qualify.
Return Delivery
Return delivery arrangements and costs may depend on the reason for the return. If an item is incorrect or arrives damaged, contact us before arranging return transportation.
Refund Processing
Approved refunds are processed after the returned product has been received and inspected. The refund method and processing time may depend on the original payment method.
Need to Exchange a Product?
Exchanges may be considered for eligible products, subject to availability and product condition. Contact our team before returning an item so we can guide you through the exchange process.
Request an Exchange